This document was last updated on Wednesday 23 January 2013.
1. Information Collection
What We Collect
When you browse through our site we collect:
- Basic information about your computer, browser and connection for security purposes.
- Aggregate information on what pages consumers access or visit to improve our site.
- Number of links you click within the site.
If you choose to contact us through the Web site, buy gift cards, request an appointment, or request to be notified of job openings near you we may ask you for more information including:
- Your name and address which, among other things, enables us to process your payment;
- Your email address and telephone number so we can contact you
If you choose to buy a gift card we will ask you for:
- Credit card information to complete your transaction and to verify your identity.
- Recipient name and e-mail address to send the link to the activated gift card.
If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact hello[at]physiotherapybangor.co.uk.
You can choose to stop receiving solicitations at any time simply by replying to an email’s Unsubscribe function, or contacting us at hello[at]physiotherapybangor.co.uk
2. User Information
We store information that we collect through cookies and log files to create a profile of our users. We do not link the information we store in cookies to any personally identifiable information which you submit whilst visiting our site.
A cookie is a piece of data stored on the user’s computer tied to information about the user. We do not link the information stored in cookies to any personally identifiable information you submit while on our site. We use both session cookies and persistent cookies. For the session cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our users to enhance their experience on our site. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still browse our site, however they will not be able to buy gift cards or use other interactive functionality that requires cookies. Persistent cookies can be removed by following internet browser help file directions.
Like most standard website servers, we use log files for error diagnostics, session management, and determining our advertising efficiency. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring pages, platform type, date/time stamp. IP addresses, etc. are linked to personally identifiable information.
3. Communications from the Site
Transactions and Service Announcements:
Users who buy from us will receive a number of emails throughout the transaction process and they may sometimes receive phone calls from our Customer Service department to ensure smooth transactions. We may also occasionally send out service-related announcements. For instance, we may inform you if our website has been temporarily taken off line or suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as they have active accounts with us.
Special Offers, Newsletters and Updates:
Out of respect for the privacy of our users, we present the option refuse to receive such types of communications. This is explained in the Choice and opt-out section below.
We communicate with users on a regular basis in order to provide requested services. We respond to issues relating to a user’s account via email or phone, in accordance with the user’s wishes.
Choice and opt-out:
A user can change his or her opt-in or opt-out status in several ways:
- From a Newsletter: Click on the “Unsubscribe” link within the email.
- One may additionally unsubscribe by sending a request to hello[at]physiotherapybangor.co.uk
4. Sharing Information
At Physiotherapy & Massage | Bangor Clinic, we care about your privacy. We will not share your credit card number or any other financial information or personal information with any third party except for the purposes of verifying financial transactions with financial institutions.
This is not linked to any personally identifiable information. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as ‘single pixel gifs’ or ‘web beacons’) in order to measure advertising effectiveness. Any information which may be collected by third parties collect via cookies and action tags is completely anonymous.
In the event Physiotherapy & Massage | Bangor Clinic undergoes a change of ownership, such as a merger, an acquisition by another company, or a sale of all or a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our website for 30 days after a change of ownership or control of their personal information, if personal information will be used contrary to this policy.
This website takes every reasonable precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with encryption software, currently SSL encryption.
While on secure pages, such as our order form, our gift card form etc., a lock icon is typically displayed by web browsers such as Firefox, Safari or Chrome becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. Access to all users’ information, not just the sensitive information mentioned above, is restricted to our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
6. External Links
The Site contains links to other websites maintained by third parties. Please be aware that Physiotherapy & Massage | Bangor Clinic exercises no control over linked sites and is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.
7. Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Users with questions or concerns regarding their privacy or this statement should contact Physiotherapy & Massage | Bangor Clinic via Postal Mail to 6 Glen Park, Bangor, BT20 3GP, United Kingdom or by e-mail to hello[at]Physiotherapybangor.co.uk.