Any Questions?

  • WHAT IS PHYSIOTHERAPY?

    Physiotherapy helps to restore function and movement to as near normal as possible when a person is affected by illness, injury, developmental or other disability.

    We use a wide variety of techniques including mobilisations, manipulations, massage, exercises, laser and ultrasound therapy to assist in your recovery.

    The most common problems we treat include sports injuries, pre-and post-surgery rehabilitation, arthritis pain and injuries, joint problems, neck pain, back pain, work-related postural problems and screening and electro-therapies for pain relief and the promotion of healing.

  • IS MASSAGE BENEFICIAL FOR ME?

    Massage can be used to provide a variety of benefits, to treat muscular injuries in sport, to enhance recovery and sporting performance, to ease lower back pain, or to promote healing in repetitive strain injuries to name just a few examples.

    Recent research conducted in the U.S.A with patients suffering from arthritis demonstrated that massage therapy improved flexibility, lessened pain and improved range of motion in patients involved in the clinical study. Massage has also be shown to decrease anxiety, promote relaxation and improve disrupted sleep patterns.

  • HOW DO I MAKE AN APPOINTMENT?

    Call our business number 07779 363613 for an appointment, or email us via the link on the web-site.

  • HOW LONG DO I HAVE TO WAIT FOR AN APPOINTMENT?

    We will try to accommodate a same day appointment, if a same day appointment does not suit we will try to offer you an appointment within the following 2 days.

  • DO I NEED A REFERRAL FROM MY GP?

    No, a referral from your GP is not necessary, you can self-refer for physiotherapy. However, referrals from your doctor or other treating professionals are always welcome.

    Please note that many private medical insurance companies require a doctor’s referral prior to authorising cover under your policy. Please contact your insurer for further information.

  • WHAT WILL HAPPEN ON MY FIRST VISIT?

    To be able to treat your condition effectively it is crucial that we fully understand both your problem and how it affects your daily living.

    We will start with a detailed consultation and establish your past medical history and current/past medications. If you are taking many medications it would be most helpful if you could bring a list of these with you to your first assessment.

    Then an appropriate physical examination takes place, taking into account the severity and irritability of your condition. We will always aim to assess you without aggravating your symptoms.

    Once we have completed the physical examination we are then able to provide you with a diagnosis, advise you on the possible treatment options and their effectiveness upon your condition. We can then also inform you how many visits you may require and advise you on self-management of your condition.

    Research suggests that greater results are achieved when both physio and patient work closely together towards a common goal. Through continued consultation and discussion with you, we aim to provide a patient-centred treatment plan to focus on your needs and goals.

    If there is sufficient time left after the assessment the physiotherapist may do some treatment to you or may advise you on self help and exercises.

  • DO I NEED TO BRING ANYTHING WITH ME?

    You can attend Physiotherapy in your normal clothes. If you have lower limb problems then please bring a pair of shorts for your assessment.

    We also recommend that women may be more comfortable wearing a “vest”top when we assess neck and shoulders. Please do inform us if you are uncomfortable about removing clothing for privacy or religious reasons.

  • SHOULD I BRING MEDICAL NOTES AND X-RAYS WITH ME?

    Yes, if you have possession of medical notes, letters or investigations such as x-rays or scans then please bring them along. It isn’t a problem if you don’t have them, we can write (with your consent) and request these if we require more information.

  • HOW MANY SESSIONS OF PHYSIOTHERAPY WILL I NEED?

    This will vary with each individual and will depend on a number of factors such as the problem and its degree of severity. It may be effective to see you frequently, other appointments may be weekly or once every fortnight.

    Your rate of recovery can vary depending on factors such as your age, general health, and how frequently you perform any exercises you may require. We will be able to give you an idea of how many appointments you may require at your first appointment.

  • WHY AM I GIVEN EXERCISES TO DO AT HOME?

    We may give you exercise to do at home following your appointments. These may be to help with strengthening and conditioning or stretching to aid your recovery. They may assist in relieving your discomfort and may address the underlying cause of the problem.

  • WHAT ARE YOUR PAYMENT TERMS?

    Our competitively priced fee structure reflects our philosophy of excellent care and value for money.

    An initial session that lasts up to 1 hour costs £45 and a 30 minute follow-up session costs £35. If you join our clinic’s family membership plan, you will be entitled to one session per quarter per calendar year. These sessions can be used by you or your family members for physiotherapy or massage. Letters to companies/employers by request. Please click on the link in the menu on the left of this page to learn more about our membership plan.

    We accept cash and credit card. We ask all patients to pay after each session. We are happy to provide you with a receipt.

    A charge will usually be made for missed appointments or if we receive less than 24 hours notice of cancellation, this is currently £25.

    Please call 07779 363613 if you are unable to keep your appointment.

  • DO YOU HAVE A MEMBERSHIP SCHEME?

    Yes, at Physiotherapy & Massage | Bangor Clinic, we know that qualified, expert treatment comes at a cost. Whilst your health is the most valuable asset you possess, we believe that maintaining it should be affordable.

    Our Family Membership plan provides excellent value-for-money. Here’s how it works. Once you join and set up a direct debit, you and your family enjoy:

    – 5 Sessions per year (Massage or Physiotherapy – You decide)
    – Sessions can be used by any family member
    – 20% reduction on normal prices

  • DO YOU ACCEPT PAYMENT VIA PRIVATE MEDICAL INSURANCE?

    Physiotherapy is covered by many of the major private medical insurance companies. Physiotherapy & Massage | Bangor Clinic will submit your claim directly to your insurance company.

    Prior to making an appointment at Physiotherapy & Massage | Bangor Clinic, we recommend you contact your insurance company to clarify:

    – Whether your are required to obtain a medical referral from your GP or consultant.
    – Whether your insurance company will cover the cost of physiotherapy.

    Please supply your insurance details and authorisation number prior to your initial visit. We trust you understand that you will be responsible for any costs not covered by your insurance company.

  • DO YOU TREAT CHILDREN?

    Yes, we treat children with many different conditions, however, you may find that a specialist paediatric physiotherapist is more suitable in some cases. Please contact us to discuss suitability and if necessary we will try to recommend a suitable specialist.

    All children under the age of 16 must be accompanied by a parent or legal guardian and we will require written parental consent at the first appointment to treat minors.

    Any person under the age of 18 will also require a parent or guardian to sign agreement with our terms and conditions for treatment.

  • ARE MY THERAPISTS QUALIFIED?

    Kate is registered with the Chartered Society of Physiotherapy (CSP) http: www.csp.org.uk which ensures that we adhere to strict codes of professional conduct. She is also registered with the Health and Care Professions Council (HCPC). You can check her registration details with the HCPC on their web-site at http: www.hcpc-uk.org. She is also an ITEC qualified, accredited sports massage therapist.

  • PRIVACY POLICY

This privacy policy sets out how Physiotherapy Bangor uses and protects any information that you give us when you use this website or engage in services with us. We are committed to ensuring that your privacy is protected.

Should we ask for certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes, this policy is effective from May 2018.

It describes what personal information we collect, how we use this information, how this information may be shared and what choices and rights to have with respect to this information.

  1. Collection of information: we collect information that you provide at scheduled appointment/assessment visits and automatically when you make an online purchase.
  2. Information you provide us: we collect information that you provide, including relevant medical history and contact details (which may also include email address if provided by you at time of assessment or purchase).
  3. Purchases: if you purchase any of our products online, we collect certain information in order to process your purchases such as your phone number, postal address and email address and payment method.
  4. Communication: when you communicate with us (via email, through our website or otherwise) we store a copy of your communications.
  5. Publicly available information: if you post on any of our linked social media platforms, you provide information that is in the public domain

Use of Information:

  1. We use the information you provide to ensure best standard of care as per the Professional Guidelines of both the Chartered Society of Physiotherapists and the Health and Care Professions Council.
  2. Any information shared is treated in strictest confidence.
  3. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
  4. Records are kept for the required 8 years.
  5. Subject access requests for copies of personal data are free of charge and provided within 30 days as per professional guidelines. Patient consent for us to hold their personal data can be withdrawn.
  6. Children’s data: parental consent as per our website guidelines, is required for minors (aged under 16) and children under 16 must be accompanied by an adult to all clinic visits.
  7. Any loss of data must be notified and explained within 72 hours.
  8. Links to other websites, once you use these links to other areas of interest, and leave our site, please be advised that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide to a 3rd party and such sites are not governed by this privacy statement. You should exercise caution and look at the respective privacy policies on any 3rd party websites.
  9. We do not distribute, lease or sell your personal information to 3rd parties unless we have your permission or are required to do so by law.
  10. If you believe that the information we are holding on you is incorrect or incomplete, please contact us by mail or email and advise us of these changes as soon as possible.